The Leaking Attic Hatch

Sometimes you get the phone call where you want to smack the client on the head, but you don't because you feel sorry for them. Today was one of those days...

We received a phone call from a past weatherization client claiming her attic hatch was leaking. An attic hatch leaking...hmmmmm...

We have had issues in the past, but never a hatch leaking. So, when my tech arrived at the job site and investigated, the hatch was indeed leaking water. There is always something more to the story. Upon lifting the hatch, he noticed ice on the pillow that was melting. Looking upwards, the ridge vent had an opening without the screen, letting snow in. This snow froze on the pillow, melting gradually down the hatch.

We simply screened off the ridge and shazam, problem solved. Of course the client is not happy and took vengeance out on my tech. Very politely, the tech stated that "we didn't do the roof, ma'am." That seemed to calm her down...

Some days...