Thursday, March 15, 2007

Frustrating Job Change


This issue can apply to anyone, not just HZG. It's the "so here's how the job is going to go and the price that goes with it. Oh wait, you mean we have to do it a different way that will add 3 days to the job?"


Yes, that is what happened today. The photo is not HZG - but it represents how I felt (on the inside of course; never let a customer see your reaction.)


We were in the process of installing a ceiling in a warehouse when the electrician came up and said, "You can't move the conduit." Well, that's all fine and dandy except that we priced the job based upon not having to make a million (or 2 million) cuts. The extra cuts will add 2-3 days to the job (and 2-3 days worth of a boom rental - 23 foot high ceiling).


I'm still debating whether to go back to the client and charge additional funds. My quote stated what we were going to do - however it didn't get to the specifics of "what would happen if we couldn't do the job based on another contractor."


With this being said - lesson well learned - be EXPLICIT with all quotes - and don't get to angry with yourself if it doesn't go your way.

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